For nearly two decades, Memorial Business Systems (MBS, Inc.) has offered cemetery and funeral home / cemetery combination management software designed specifically for the needs of the deathcare industry.  Our client base includes hundreds of organizations throughout the Americas and Australia.

 

 

 

 

Staff Home PageContact Information for MBS and individual staff membersThe Corporate History of Memorial Business Systems
Fred Miller

Fred is one of the original founding owners of MBS and is still our principal owner.  He also serves as our current company president and lead sales person.  Beginning with a combined personal base as a cemeterian (since 1981) and as a scientist, it was a natural flow to find the technical solution to cemetery needs. His solution was to help found the first software company designed exclusively around the deathcare industry. Through his work at MBS he has seen our company grow dramatically in size, product line and client base.

His personal life has also been hugely influenced by this industry and has in turn influenced it.  Throughout the past decade, Fred has had the honor of serving as the Vice President, President-Elect and President of the ACA/ICFA.  While a member, he has also been responsible for Government and Legal Affairs, Education, Membership and Products and Services.  He has also served on the Board of Directors of the Southern and Florida Cemetery Associations and as the Chairman of the ACA/ICFA Strategic Planning Committee.  When not working, Fred enjoys western US history, sports, classical music and reading.

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Gerald Jenkins

Gerald is and has been a member of our technical support and training team for over eleven years. Through his tenure at MBS, most of our clients have spoken with him once or twice in the past and have been trained by him in many of our software systems.  He is also a client advocate within MBS, one of our main software testers, and often the collector of client needs for future versions of our software.  Educationally Gerald is well suited for life in technical support for those in business side of cemetery and office management. Currently he holds both a Business Administration degree from Florida College and a technical degree from Tampa Technical Institute.

When he is not at MBS or traveling for MBS, he enjoys spending his time with his family and does a great deal of gardening and improvements to his house.  When he's not gardening or working with his wife to harvest and can their take, Gerald has three children who take up a good measure of his time. 

Jan Primm

Jan, who has been with MBS for over nine years, is a member of a few teams here at MBS.  Originally hired as MBS's accountant, Jan has moved into general office management and HR for MBS and also has covered the general accounting duties for Pensacola Vault company.  Through her career here she has also provided her accounting skills to related cemeteries and organizations.  Most recently, Jan has begun to share this experience with our client base as a strong technical support person.  Through this she is bringing her strong personal knowledge base of both accounting and the industry to the aid of MBS clients.  Prior to joining MBS, Jan graduated from Vanderbilt University with a degree in Math and Economics. 

In her life away from MBS,   Jan is an avid football fan and Titans season ticket holder.  When not watching football, Jan enjoys spending time with her parents and two brothers. As a sports fan, she also will join an occasional game with her family and in fact, won't turn down playing an occasional pick-up game herself. Jan is a dog lover and would be happy to tell you about her black lab Zeus. 

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Tom Balducci

Tom is a long standing member of our Mapping Services team. Being part of a very close digitizing team for ten years, nearly all of the maps coming from MBS's mapping department have been generated by either Tom or Vickie (who you'll meet below). Tom is also an integral member of our marketing team and is responsible for the design of many of the logos seen throughout our brochures and web site, as well as the brochures themselves. Tom attended the School of Visual Arts in New York City, where he studied painting, drawing and advertising. Using his talents, Tom has taken on many unique endeavors in the company, including writing many of the articles for our newsletter, as well as producing the artwork for it.

When he's not dreaming of maps and newsletters, Tom is in his personal life an artist and avid computer game player. He and his wife are (by southern standards) recent southern immigrants having left leaving New York City over seven years ago in June of 1995. Having learned to deal with the heat and lack of snow, they are adapting well to Nashville, though occasionally the New York accent will flare through. In their rare spare time, they also find movies, television and the Internet quite entertaining.

Vickie Jacobson

Vickie is the other half of our primary Mapping Services team. Having been a digitizer with MBS for nearly four years and deeply involved with our IMAP clients and projects, Vickie is a core of knowledge on many of our client maps and is an excellent mausoleum mapper.  Coming to MBS with a degree from ITT Technical Institute, Vickie was originally an AutoCAD designer, but has been pulled to the GIS side.  Her unique combination of GIS and CAD skills bring an extra polish to each of the maps she takes such pride in producing.  When not creating maps, Vickie, like the rest of the mapping team takes her visual and organizational skills as a GIS professional to the marketing table and assists regularly in that area of the company.

When not tracking maps and clients, Vickie enjoys tracking her two daughters and her husband.  Being married to a Navy reservist, she and her husband also have fun traveling to Memphis for special events on a regular basis.

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Joel Leach

Joel is a member of our product development team and was brought on board at MBS for the development of Nexus XP.  As such he has been a key programmer for us and has helped to continually move Nexus XP to the next level of quality programming.  Joel is also a strong member of MBS's IS department and has had the role of maintaining MBS's network and internal software systems for nearly a year now.  Prior to joining MBS, Joel attended The Delta School of Business and Technology where he studied electronics and microprocessing.  After graduation, Joel worked as a programmer and IS specialist at ARI Environmental in Louisiana. 

In his world away from MBS, Joel is the married father of three children.  He and his wife enjoy their time by spending time with their children at zoos, parks and movies.  On his own time (a rare thing with three kids), he enjoys playing the guitar, which he's done since youth, writing Rock songs, making music with computer sound cards, playing computer games and watching "big, booming" action movies. 

Cathy Pountney

Cathy is the newest member of our product development team and she brings a wealth of experience with her. She has been developing software since 1982 and considers it her passion. She has worked with FoxPro products since 1989, including 6 months as a contractor on the Fox Team at Microsoft. She speaks at many FoxPro conferences and user groups across the U.S., writes articles for various trade magazines, and has even written a book, “The Visual FoxPro Report Writer: Pushing it to the Limit and Beyond”. Cathy is a five-time recipient of the prestigious Microsoft Visual FoxPro MVP award which is given by Microsoft to those who are acknowledged by their peers, demonstrate practical expertise providing the highest quality information, and are active technical community leaders who share their experience with peers. There are currently less than 40 Visual FoxPro MVPs world-wide.

Cathy’s world away from MBS occurs in western Michigan where she lives with her 2 children who keep her very busy. Many of her “off” hours are spent on computer-related activities such as participating in her local FoxPro user group, writing articles, and preparing for conferences. What little free time she has is split between her children, landscaping, home improvement projects, and watching NASCAR or football.

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Donna Seagrave

Donna is the newest team member, primarily brought on to help with technical support and training. Her background in the industry and detail-oriented nature made her a good candidate to also review data conversions and help customers using Report Writer.

As a business student, Donna attended the State University of New York in Buffalo which is where she met her husband. After 15 years as a paralegal, she spent 16 years within the death care industry as an end user of our old ARPlus and TRAC$ programs as well our original Nexus program before moving on to NexusXP. She worked for many years both as an operator, a troubleshooter and a trainer, which let her bring a unique perspective in both working with our programs and finding “out of the box” solutions for our customers.

Although Donna originally hails from New York City, she moved around the country with her husband of 30+ years who is also in the death care industry before settling in the Atlanta, Georgia area. She spent a good deal of her time over the last two decades with their daughter; however, since their daughter graduated from Oglethorpe University and moved on to graduate school at the University of Alabama, Donna has not had time for “empty nest syndrome”. She loves reading, listening to all types of music, painting and crafting.

MBS Home Page MBS Product Descriptions for Nexus, IMAP, Deed It! and Uptrends MBS User Support options including Technical Support, Training and Documentation
MBS Staff Biographies, History and Contact Information   MBS News, Newsletter, Events and Press Releases

Please contact MBS by phone at 1-800-844-4447 / 615-373-0110 or by fax at 615-370-4901 or send us a note by mail to 1889 General George Patton Drive, Suite 400, Franklin, Tn 37067-6293. You can also email us at info@mbs-intl.com.

Copyright © 2001-2007 Memorial Business Systems, Inc. All rights reserved.
Revised: June 19, 2007.